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Our Philosophy
We believe furnishing your home should
be fun!
And easy.
Since
opening our doors in 1971 (as
Lake Region Furniture), our
family has been dedicated to
offering value, quality and
superior service with each piece
of furniture we sell. We take
pride in ensuring your complete
satisfaction, from the moment
you enter our showroom to the
day we deliver your furniture to
your home - and beyond.
Our
Promise
Many of our customers come back year after year.
We like to think it has something to do with our great personality, but
we think it might have more to do with our great service (before and
after the sale), our exceptional value, and our price guarantee. Our
success is built on building relationships. So, what does that
mean to you? Here's what we promise:
We promise that our staff will listen to your
needs so you make a selection that is right for you - the first time. We
are so confident that you will enjoy your new furniture purchase, that
if you are not satisfied, for any reason, call us within 30 days of your
delivery and we will do whatever it takes to make you happy, even if it
means a full refund. Certain exclusions may apply, contact Store for
details. Return delivery charges may apply.
We promise that if you find the identical product and service received
from us at a lower overall price within 30 days of your purchase, send
in proof of the lower price and we'll refund 110% of the difference.
We promise to examine your furniture before
delivery or pick up to make sure it's in good condition.
We promise to meet our delivery schedule window or
reschedule at your convenience.
We promise that our delivery personnel will be
clean, courteous, and professional when they deliver your furniture.
We promise to place the furniture in your
home the way you want it, out of the cartons and fully
assembled. Our delivery staff does not leave until your
furniture selection is completely set up to your satisfaction.
We promise to stand behind the furniture that we
sell and to honor all manufacturer's warranties. We will provide
you with "Free Service" on manufacturers defects on non-Clearance items
for up to one year after delivery of your furniture, As your exclusive
remedy, we will repair the item or, at our option, replace it. Although
in-home mishaps such as scratches, tears and intentional damage do not
fall under our "Free Service" policy, our Service Department will be
happy to advise you on how best to handle these issues. Since fabric
mills and furniture manufacturers do not guarantee fabrics, they are not
guaranteed against wear, color-fastness, or any damage caused by any
cleaning process.
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